Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Leo Goldberg

Leo Goldberg

September 25, 2024

5  out of  5
rating by Leo Goldberg
"The customer service is fantastic. I had a hail storm claim recently.Byron and State Farm made the whole experience less stressful."
We responded:
"Thank you, Leo, for your kind words. We're delighted to hear that Byron and our team could make your hail storm claim experience less stressful. Your satisfaction is our top priority, and we appreciate your trust in us."
Profile photo of Marion O'Connor

Marion O'Connor

September 24, 2024

5  out of  5
rating by Marion O'Connor
"I’m not normally someone who posts reviews but I have to make an exemption. Everyone in Byron Echols State Farm office is exceptional ! I have been with State Farm for over 50 years in many different parts of the country and the office staff here in Wimberley is A+. Extremely friendly and explaining everything to me in detail. They are a staff who definitely goes above and beyond."
We responded:
"Thank you for your kind words, Marion! We're thrilled to hear about your positive experience with our team. Providing exceptional service is our top priority, and we appreciate your loyalty over the years."
Profile photo of charity means

charity means

September 17, 2024

5  out of  5
rating by charity means
"Love these guys they are the best! I've been using Mr.Eckols office forever and so have my parents. Great people, top customer service every time."
We responded:
"Thank you, Charity! We're thrilled to hear that you and your family have had such positive experiences with our office. Your kind words about our team and customer service mean a lot to us. We look forward to continuing to serve you!"
Profile photo of Cindi Leveridge

Cindi Leveridge

September 15, 2024

5  out of  5
rating by Cindi Leveridge
"Dawn had the answers I needed and was able to make the transition for both auto and home insurance seamless. I appreciate that."
We responded:
"Thank you, Cindi! We're thrilled to hear that Dawn was able to assist you effectively and make your transition to our auto and home insurance seamless. Your appreciation means a lot to us."
Profile photo of Paula Conley

Paula Conley

September 11, 2024

5  out of  5
rating by Paula Conley
"I just paid my homeowners insurance for the coming year. Yes, it was more than last year, even more than I had anticipated it to be. I wasn’t unreasonably shocked by this because I understand all the natural tragedies that are taking place in our country - fires, storms, flooding, it goes on and on. This isn’t my fault - I’m a very good client - I follow all the rules and do what I need to do. And I understand it isn’t my insurance agent’s fault either! He didn’t ask for or encourage any of these tragedies. I know I could probably shop around and find a policy that was marginally less than what I just paid. But I won’t do that because I want an agent like Byron Eckols who knows me, that knows my circumstances, that says “hello” to me at H‑E‑B and asks about my mother who lived with me before she passed. I know if I need anything, I can call or walk into their office and I will be given the help I need to solve my issues. THAT is what means a lot to me and THAT is why I will stay with Byron Eckols’ State Farm even if I wish my bill was less! I understand and I appreciate their service and care."
We responded:
"Thank you for your feedback!  We appreciate the time you took to leave a review.  If you need anything else, don't hesitate to call the office.  - Byron"
Profile photo of Angel Sosa

Angel Sosa

August 23, 2024

5  out of  5
rating by Angel Sosa
"Honestly, I have nothing but fantastic things to say about my experience with Statefarm! My friend Melissa talked me into switching over from Geico and not only was it cheaper, but the staff over here at Bryom Eckols is so spot on!!! From totaling out my motorcycle to even just simply swapping policies.(which i do often) Travis has made my life such a breeze, always leaving me sure that I made the right decision! even if I didn't know something, he'd take the time to explain it so I could understand! They'll take care of you here that's for sure, I couldn't be any happier with a insurance company who does treat you like family!!! best 5 years I ever had! Kudos yall 👏"
We responded:
"Thank you, Angel, for your kind words! We're thrilled to hear about your positive experience with our team, especially Travis. Your satisfaction and trust mean the world to us. We look forward to continuing to serve you for many more years!"
Profile photo of Linda Wheeler

Linda Wheeler

August 21, 2024

5  out of  5
rating by Linda Wheeler
"The entire staff has been outstanding in helping me process claims and receive payment for recent hail damage. Special thank you to Travis."
We responded:
"Thank you for your kind words! We're delighted to hear that our team, especially Travis, could assist you with your hail damage claims. Your satisfaction is our priority, and we appreciate your trust in us."
Profile photo of Stephen Whittaker

Stephen Whittaker

August 17, 2024

5  out of  5
rating by Stephen Whittaker
"Going on fixed income and need to cut back a bit. Travis helped out, saved us money by putting home, truck and camper together. Peace of mind!"
We responded:
"Thank you! Best of luck with your home building process. We'll be here if you need anything else."
Profile photo of Benita Temple

Benita Temple

August 8, 2024

5  out of  5
rating by Benita Temple
"My new agent, Travis Wheeler, with Byron Eckols State Farm Insurance was most helpful, kind, and knowledgeable in going through the process of switching insurance companies and comparing insurance plans. Travis answered all my questions and concerns. I felt comfortable about my decision to switch to State Farm Insurance."
We responded:
"Thank you, Benita, for your kind words! We're delighted to hear that Travis provided you with excellent service and made your transition to State Farm smooth and comfortable. Welcome to our State Farm family!"
Profile photo of Kathie Carlson

Kathie Carlson

August 7, 2024

5  out of  5
rating by Kathie Carlson
"Travis Wheeler provided us great service by explaining the policies, premiums and responding in a timely manner."
We responded:
"Thank you, Kathie, for your kind words! We're delighted to hear that Travis provided excellent service and clear explanations. Your satisfaction is our priority, and we appreciate your feedback."
Profile photo of PWR

PWR

August 1, 2024

5  out of  5
rating by PWR
"Very fortunate to have good customer service by the front office. Instrumental in my new car purchase. I needed things done fast and competently. mission accomplished. 💥🇺🇸"
We responded:
"Thank you! We're thrilled to hear our front office team provided the prompt and competent service you needed for your new car purchase. Your satisfaction is our priority. Congratulations on your new car!"
Profile photo of Kevin Johnson

Kevin Johnson

July 19, 2024

5  out of  5
rating by Kevin Johnson
"Travis did an excellent job explaining and adjusting our coverages as well as educate us on the Drive Safe and Save app."
We responded:
"Thank you, Kevin! We're thrilled to hear that Travis provided excellent service and helped you understand your coverages and the Drive Safe and Save app. Your satisfaction is our priority."
Profile photo of Nancy Turner

Nancy Turner

June 28, 2024

5  out of  5
rating by Nancy Turner
"I switched to State Farm to bundle my vehicle and homeowner's insurance and saved so much money! Dawn was wonderful to work with, was never pushy, just supplied what I needed to make my choice and was such a pleasure to work with."
We responded:
"Thank you for choosing us to bundle your insurance policies, Nancy! We're thrilled to hear about your positive experience with Dawn. We appreciate your kind words and look forward to continuing to provide excellent service."
Profile photo of Amy Milligan

Amy Milligan

June 26, 2024

5  out of  5
rating by Amy Milligan
"Travis was very professional and easy to talk to. Very informative and able to answer all of questions. On top of his excellent customer service, he was able to save us hundreds of dollars by switching to State Farm."
We responded:
"Thank you for sharing your positive experience with Travis! We are thrilled to hear about the savings and exceptional service you received. We appreciate your trust in our agency."
Profile photo of Ryan Rimmer

Ryan Rimmer

June 18, 2024

5  out of  5
rating by Ryan Rimmer
"Travis made me feel like a long time friend/customer the first time I talked with him. My wife and I were in a tough spot with our previous insurance company and found ourselves in need of new home and auto insurance. I contacted State Farm and Travis called me back within the hour. He was easy to talk to and made me feel like I came to the right place. 😎"
We responded:
"Thank you for sharing your positive experience with Travis! We are thrilled to hear that he provided you with excellent service and made you feel valued. Welcome to the State Farm family!"
Profile photo of Lauren Barrow

Lauren Barrow

June 7, 2024

1  out of  5
rating by Lauren Barrow
"I had a very awful experience with State Farm. I only made one claim with them, and they were extremely difficult and not helpful throughout the process. I hit a deer on my driver side front bumper, which caused damage to the bumper, but also caused the passenger side headlight bulb to go out. There was no physical damage you could see to the passenger side headlight, however before I hit the deer it was working. Upon impact, several warning lights turned on, one of which was for the passenger side headlight. I explained this to them over and over, but they requested a diagnostic to prove it was from the deer, which wasn't possible to do. And they knew that. They ultimately would not provide payment for my headlight bulb to be replaced, and now I'm currently driving an unsafe vehicle until I can get it fixed. Thanks a lot State Farm."
We responded:
"Lauren, We're sorry about your accident and we take your feedback very seriously. Our agency is not involved in the settlement of claims - the Claims Department has extremely strict guidelines it has to follow in the process of settling claims. Please reach out to our office directly if there is anything else we can help you with."
Profile photo of J. Reimer Fishing

J. Reimer Fishing

May 22, 2024

5  out of  5
rating by J. Reimer Fishing
"Always a pleasure dealing with Travis and the folks over at Byron Eckols! Thank You!"
We responded:
"Thanks so much for taking the time to leave feedback! We know that trying to find insurance can often be an "oar-deal." We're thrilled to have Travis on board. Welcome to the State Farm family!"
Profile photo of Harry Callahan

Harry Callahan

May 9, 2024

5  out of  5
rating by Harry Callahan
"My wife and I recently built a house in the Canyon Lake area. I spoke to several companies about insurance for our home and automobiles. Out of all the insurance agents (independent or other companies) Travis Wheeler of Byron Echols’ State Farm was by far the best. Travis sat down with me and took the time to understand our situation and needs. He helped me get the proper insurance for my house, tractor, trailers and automobiles. Thanks to Travis I can rest easier knowing that I am properly insured. I would highly recommend contacting him for your insurance needs."
We responded:
"Thank you for sharing your positive experience with Travis! We're thrilled to hear he provided you with excellent service and tailored insurance coverage. Your recommendation means a lot to us. Thank you for choosing our agency!"
Profile photo of Sabrina Ringen

Sabrina Ringen

May 6, 2024

5  out of  5
rating by Sabrina Ringen
"Travis was great for switching my insurance! Went over everything in great detail and got back to me in a very quick timely manner."
We responded:
"Thank you for sharing your positive experience, Sabrina! We're glad Travis provided you with excellent service and made the insurance switching process smooth for you. We appreciate your feedback!"
Profile photo of Kate Robbins

Kate Robbins

March 28, 2024

5  out of  5
rating by Kate Robbins
"I had a great experience with Travis. He is professional and thorough. I highly recommend him."
We responded:
"Thanks for taking the time to let us know!"
Profile photo of Bryianna Morse

Bryianna Morse

March 28, 2024

5  out of  5
rating by Bryianna Morse
"travis is the one who helped me get state farm and he was super nice and answered all my questions i had and just made me feel welcomed to state farm as a costumer and got me and my finance the best quote as young drivers!"
We responded:
"Thank you for letting me know about your experience. We're blessed to have Travis on our team! Welcome to the State Farm family."
Profile photo of Mitch Speicher

Mitch Speicher

March 13, 2024

5  out of  5
rating by Mitch Speicher
"Travis was great to deal with - timely responses, knowledgeable, and friendly."
We responded:
"Thanks for taking the time to leave feedback! Don't hesitate to reach out anytime."
Profile photo of Becky Klein

Becky Klein

March 13, 2024

5  out of  5
rating by Becky Klein
"Travis Wheeler was exceptionally patient, personal, and responsive. State Farm was able to save us significant money compared to my incumbent insurer. And it was easy to switch over. Highly recommend Staye Farm, and Travis in particular."
We responded:
"Thanks for taking the time to leave such kind words! Welcome to our State Farm family."
Profile photo of Linda Lunney

Linda Lunney

February 26, 2024

5  out of  5
rating by Linda Lunney
"Travis was a pleasure to work with. He was friendly and knowledgeable. Answered all our questions."
We responded:
"Thanks for taking the time to leave feedback. Don't hesitate to reach out any time you need anything! "
Profile photo of Kathleen Capps

Kathleen Capps

February 16, 2024

5  out of  5
rating by Kathleen Capps
"Melinda was more than patient and kind! Very helpful and very informative. Ali is awesome too! These girls are awesome!!!!"
We responded:
"Thanks so much for taking the time to leave feedback. We're here any time you need us!"